Palazzo Vecchio Skip-the-Line Tickets + Audio Guide - Reviews

Rating of the activity

5.80 / 10

5.7777777777778 9 reviews | 210 travellers

Customer scoring

Type of traveler

Traveling alone (2)

Couple (3)

Group of friends (1)

With small children (0)

With older children (1)

Reviews from real clients who booked our products.

See only reviews with text

May / 10 / 2025

Mathis Domingos

Perpignan, France

I travelled by myself

Aujourd'hui, j'ai eu l'opportunité de visiter el palazzo vecchio, et j'ai réservé sur Civitatis. Une première. J'ai voulu tester et je ne regrette pas mon choix. À mon arrivée, une fille se nommant Laila a gentiment imprimé mon billet et m'a indiqué l'entrée du monument. Merci à Laila et à Civitatis ! Translate this opinion into English.

Today, I had the opportunity to visit the Palazzo Vecchio, and I booked through Civitatis. A first. I wanted to try it, and I don't regret my choice. When I arrived, a girl named Laila kindly printed my ticket and showed me the entrance to the monument. Thanks to Laila and Civitatis! Opinion translated. Show original.

I travelled by myself

Jun / 06 / 2025

Irene

Malaga, Spain

I travelled with my partner

Me encantó el palacio. Entramos super rápido. Nos explicó el audio guia. Y nos acompaño a la entrada. Explicó que había que guardar bolsos en consignas y donde iniciar el recorrido. Translate this opinion into English.

I loved the palace. We got in super fast. He explained the audio guide to us and escorted us to the entrance. He explained where to store bags in the lockers and where to start the tour. Opinion translated. Show original.

I travelled with my partner

May / 23 / 2025

Giani Kocsis

Bertioga, Brazil

I travelled with teenagers

O agente não estava identificado. Foi bem complicado encontrá-lo na multidão . Além de tudo não falava português. Foi bem estressante . Por muito pouco não perdemos o passeio. Em relação ao guia por áudio . Foi péssimo . Não se consegue acompanhar o áudio que também tem um conteúdo superficial.

I travelled with teenagers

Lamentamos que a reserva não tenha estado à altura do esperado. Na Civitatis, queremos que nossos clientes tenham a melhor experiência possível. Para isso tomamos nota de todos os comentários para continuar melhorando.

May / 16 / 2025

Silvia

Spain

I travelled with my partner

Nos costó un poco encontrar a la persona que noa debia dar las entradas. La audioguia un poco floja.

We had a bit of trouble finding the person who was supposed to give us the tickets. The audio guide was a bit weak.

I travelled with my partner

Sentimos si este aspecto de la organización no ha sido como esperabas. Tendremos esto en cuenta de cara a seguir mejorando. Translate this opinion into English.

We're sorry if this aspect of the organization hasn't been as you expected. We'll take this into account as we continue to improve. Opinion translated. Show original.

May / 11 / 2025

Roberto Sánchez Ballesteros

Colombia

May / 09 / 2025

Javier

Sevilla, Spain

I travelled with my partner

Bastante caro para lo que ofrece. Lo más destacable del Palacio es la parte gratuita. El museo es muy flojo y la subida a la torre es para los amantes de la escalada. La audioguía es de una calidad nefasta, un audio MP3 de 50 minutos sin posibilidad de acceder a las diferentes piezas o partes del contenido, no es una app, ni una web con estructura, solo un audio.. Ha sido mi peor experiencia en Italia está semana.

Quite expensive for what it offers. The Palace's most notable feature is the free section. The museum is very weak, and the climb to the tower is for climbing enthusiasts. The audio guide is of terrible quality: a 50-minute MP3 with no access to individual pieces or sections of content. It's not an app or a structured website, just an audio file. It was my worst experience in Italy this week.

I travelled with my partner

Hemos confirmado que el servicio se ofreció tal y como se describe. Sentimos si, a pesar de ello, no ha respectado las expectativas. Translate this opinion into English.

We have confirmed that the service was provided as described. We apologize if, despite this, it did not meet your expectations. Opinion translated. Show original.

May / 02 / 2025

María De Los Angeles álvarez Sor

Madrid, Spain

I travelled with friends

El bono no indicaba exactamente donde recoger las entradas y no recibí indicaciones previas sobre dónde encontrar a la persona que tenía las entradas. Al final me llamó, pero fue un poco confuso. La grabación de la audio guía era muy difícil de seguir ya que no coincidía exactamente con el recorrido del museo y era una grabación lineal sin posibilidad de seleccionar las estancias que se iban viendo. La entrada al palacio sin problemas

The voucher didn't indicate exactly where to pick up the tickets, and I didn't receive any advance instructions on where to find the person who had the tickets. He finally called me, but it was a bit confusing. The audio guide recording was very difficult to follow as it didn't exactly match the museum's route and was a linear recording with no way to select the rooms being viewed. Entering the palace was trouble-free.

I travelled with friends

Sentimos que la experiencia no se haya ajustado del todo a lo esperado. En Civitatis solo deseamos que nuestros clientes vivan las mejores experiencias posibles. Para ello, tomamos nota de todos los comentarios con intención de mejorar. Translate this opinion into English.

We're sorry that the experience didn't quite meet expectations. At Civitatis, we only want our customers to have the best possible experiences. To that end, we take note of all comments with the intention of improving. Opinion translated. Show original.

May / 18 / 2025

Anonymous

Uruguay

El audio Guía no fue bueno, era una grabación de youtube. No adecuado al recorrido del palacio

The audio guide was not good; it was a YouTube recording. It was not suitable for the palace tour.

Apr / 25 / 2025

Anonymous

Spain

I travelled by myself

Reservo en español y la persona que me espera no entiende español. He tardado 15 minutos en encontrarla.

I made a reservation in Spanish, but the person waiting for me doesn't understand Spanish. It took me 15 minutes to find her.

I travelled by myself

Esta actividad solamente consiste en el servicio que le da el nombre. Asimismo, en el correo de confirmación compartimos todas las instrucciones necesarias para disfrutar de la reserva, así como información de contacto en caso de duda. Sentimos las molestias. Translate this opinion into English.

This activity consists solely of the service it's named after. We also share all the necessary instructions for enjoying your reservation in the confirmation email, as well as contact information in case of questions. We apologize for any inconvenience. Opinion translated. Show original.

No hidden fees or surcharges

Free cancellation up to 24 hours before the service starts

Return to the activity

Palazzo Vecchio Skip-the-Line Tickets + Audio Guide - Reviews

You may also be interested in

Cinque Terre Day Trip

Free Walking Tour of Florence

San Gimignano, Siena, Chianti & Monteriggioni Day Trip