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Transfers in Florence

Our customers' reviews

These are genuine reviews written by our customers. All customers that use our transfer service will receive an email so that they can review the service provided.

Customer scoring

911

Type of traveler

Person traveling alone (31)

Couple (48)

Group of friends (45)

Family with small children (10)

Family with adolescent children (29)

10 / 28 / 2018

Suzanne Frank

Dallas, The United States

Our driver was FANTASTIC! I would recommend to anyone!

09 / 06 / 2020

Marie-anne

Saint Quentin En Yvelines, France

Le taxi était là à l'heure dite. Pour 8 personnes nous avions toutes la place pour nos jambes et nous étions très bien assis. Translate this opinion into English.

The taxi was there on time. For 8 people we all had room for our legs and we were seated very well. Opinion translated. Show original.

I travelled with teenagers

03 / 05 / 2020

Mario

Arrecifes , Argentina

Muy buen servicio de primera Translate this opinion into English.

Very good first class service Opinion translated. Show original.

I travelled with teenagers

03 / 02 / 2020

Ismael Vasco Silva

Toledo, Spain

El conductor muy amable Translate this opinion into English.

Very friendly driver Opinion translated. Show original.

I travelled with teenagers

02 / 26 / 2020

Maria Gemma Carbonell Garcia

Sant Pere De Ribes , Spain

Muy bien ,amable y muy puntual Translate this opinion into English.

Very good, friendly and very punctual Opinion translated. Show original.

I travelled with friends

02 / 23 / 2020

Maria Gemma Carbonell Garcia

Sant Pere De Ribes, Spain

Súper bien , puntual y muy amable Translate this opinion into English.

Super good, punctual and very friendly Opinion translated. Show original.

I travelled with small children

02 / 23 / 2020

Daniel Cerezuela Sanchez

Barcelona , Spain

No era un traslado como los que hemos hecho siempre con Civitatis. Era un taxi que si lo hubiera pedido en el hotel me hubiera costado mucho menos. Fue puntual en la hora de recogida

It was not a move like we have always done with Civitatis. It was a taxi that if I had asked for it at the hotel it would have cost me much less. He was punctual at the pick up time

Ofrecemos el mismo precio que nuestro proveedor el cual, en muchas ocasiones, tiene un precio inferior al del resto compañías. Translate this opinion into English.

We offer the same price as our supplier, which, on many occasions, has a lower price than other companies. Opinion translated. Show original.

I travelled with my partner

02 / 22 / 2020

Anonymous

Madrid , Spain

Esperábamos un coche privado , que nos habían reseñado en el email , y ha venido un taxi , que pone que el trayecto a sido 25€, y Civitatis nos ha cobrado 49€.

We were expecting a private car, which had been reviewed in the email, and a taxi has come, which states that the journey was € 25, and Civitatis has charged us € 49.

El precio reservando con nosotros es fijo y se acepta antes de contratar, no dependiendo de la duración o de las incidencias que pudieran darse durante el traslado. Translate this opinion into English.

The price booking with us is fixed and is accepted before hiring, not depending on the duration or the incidents that may occur during the transfer. Opinion translated. Show original.

I travelled with my partner

02 / 21 / 2020

Raquel Gutiérrez López

Terrassa, Spain

No vinieron a buscarnos

They didn't come looking for us

Pedimos disculpas por las molestias ocasionadas. Debido a un problema operativo de nuestro proveedor, no se asignó un conductor para realizar el traslado. Hemos procedido ya a realizar el reembolso oportuno. Translate this opinion into English.

We apologize for the inconvenience caused. Due to an operational problem with our supplier, a driver was not assigned to carry out the transfer. We have already proceeded to make the timely refund. Opinion translated. Show original.

I travelled with friends

02 / 06 / 2020

Carlos Claveria

Illescas, Spain

El conductor muy amable. Nos recogió un minibus y no un Mercedes turismo como contrate.

The driver very friendly. We were picked up by a minibus and not a Mercedes touring as a hire.

Sentimos que no fuera posible realizar el servicio en el vehículo acordado por un fallo de logística, tomaremos medidas para que esto no vuelva a suceder. Translate this opinion into English.

We regret that it was not possible to perform the service on the agreed vehicle due to a logistics failure, we will take steps to ensure that this does not happen again. Opinion translated. Show original.

I travelled with my partner

02 / 04 / 2020

Jean Dominique

Ajaccii, France

Il n y avait pas de chauffeur ...

There was no driver ...

Nous sommes vraiment navrés que ce service n'ait pas pu être réalisé comme prévu. Le chauffeur a eu un problème personnel et n'a donc pas pu se présenter pour la prise en charge. Le prestataire a été informé de l’incident et le remboursement du montant total a été effectué. Translate this opinion into English.

We are very sorry that this service could not be carried out as planned. The driver had a personal problem and therefore was unable to appear for pick-up. The claimant was informed of the incident and the full amount was reimbursed. Opinion translated. Show original.

I travelled by myself

02 / 02 / 2020

Carlos Claveria

Illescas, Spain

Esperábamos un coche ,no un furgoneta de varias plazas.Era lo que reservamos.

We were expecting a car, not a multi-seater van - it was what we booked.

El servicio anterior al vuestro se demoró, por lo que nuestro proveedor tuvo que enviar otro vehículo para no retrasar vuestra recogida, sentimos las molestias. Translate this opinion into English.

The service prior to yours was delayed, so our provider had to send another vehicle so as not to delay your collection, we are sorry for the inconvenience. Opinion translated. Show original.

I travelled with my partner

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9.60

1,031 reviews

9,844

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9.60

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